I benchmarked how good fee earning firms are at earning fees – here’s what I learnt.Read More
The majority of us, who work in professional services, struggle with the part of a social, or business, conversation that starts with “So, what do you do?”Read More
Have you struggled to create effective client surveys? Are you left wondering what they really think about what you deliver?
Most businesses struggle to get actionable feedback from clients. And that’s what you need to improve service and make internal changes.Read More