How good are fee earning firms at generating fees?
Why accountants & lawyers are boring at parties – and why this makes them rubbish at sales
I benchmarked how good fee earning firms are at earning fees – here’s what I learnt.
After spending 20+ years in business development, in & around professional service firms - I couldn't find any research (formal or informal) on what 'good fee earning capability' looks like.
Top 10 tips to surveying your clients
The majority of us, who work in professional services, struggle with the part of a social, or business, conversation that starts with “So, what do you do?”
Have you struggled to create effective client surveys? Are you left wondering what they really think about what you deliver?
Most businesses struggle to get actionable feedback from clients. And that’s what you need to improve service and make internal changes.